What happens if Amazon are saying my goods are not received?

We, or any other trucker/forwarder will be able to confirm verbally if your delivery has completed successfully.

However, Amazon can often take weeks to physically ‘check-in’ your goods and in the meantime that delay can create huge concern and lots of work for everyone involved.

Westbound would generally use Palletline to deliver, as they are the only UK approved pallet network operator. They have better open delivery slots making for a faster route into FBA centres. The issues are, that when a delivery discrepancy arises, Seller Central will request for a signed POD with an Amazon stamp, yet since December 2020, Amazon themselves informed Palletline they can no longer provide stamped POD’s and will not be chased for them in order to settle seller disputes. So on one hand Amazon ask for it, but on the other they’re saying they will not, and do not provide them anymore.

It is this information you need to relay to Seller Central perhaps, with the enclosed proof sent from their Inbound Carrier Manager.

Please be mindful, that we can request for a truckers signed POD without the stamp which can take 2-3 weeks which costs £25. However, 99.99% of the time, the goods will appear as received within that time anyway. What happens behind the scenes is that Amazon is so full, they receive larger inventory into holding bays ‘un-checked’, and when stock clears from the racking systems, goods from the holding bays (often received weeks earlier) will then be checked-in and added to the relevant sellers inventory for selling as usual.

During this time, other than to re-confirm the above we cannot do anymore, and would suggest enquiries are diverted to Amazon rather than Westbound or, indeed other truckers or Forwarders that you’re using.