No vacancies at this time. However we are always looking for the best talent within the industry.


Credit Control / Accounts Assistant

Working Hours : Monday to Friday – 08.30 to 17.30 – 1 Hour for lunchLocation: Basildon HQ Office.

Job Summary. 

Westbound Logistics Services are an award-winning leader in the freight and logistics industry, with offices in the UK, China and Europe. We are looking for a motivated and experienced candidate to join our credit control & accounts team at our offices in Basildon.

Ideally, we are looking for someone who has previous experience working in an accounts or credit control environment, not necessarily qualified but rather, someone who has handled receivables and or payables in previous roles.

The candidate will be starting on credit control however, we do alternate all staff roles so they know all aspects of the accounts dept.

Principal Responsibilities

Key point of contact for Westbound Logistics Services customers.

Ensure that all requirements are fulfilled to handle accounts in accordance with SOP’s and customer specifications.

Liaise with overseas offices, UK supplier network and warehouses.

Liaise with senior management regarding the status of accounts via monthly operational and profit reporting.


Knowledge and Skills

  • Responsible for managing and following up on outstanding debts from assigned clients.
  • Allocating payments received.
  • Processing Credit Card payments.
  • Producing daily reports.
  • Bank reconciliation.
  • Collection of outstanding debt via telephone and email communication.
  • Involvement with our invoice factoring/discounting company Bibby Finance
  • Communication with operational teams, sales staff and other Westbound offices.
  • Additional miscellaneous tasks handled within the accounts department.
  • Logistics experience is not essential but would be an advantage.


Internal systems used:

FCL (Forward Computers Freight System)




Google docs

Sage 50

Role Related Skills

Bill of Lading Knowledge
Customs Clearance Knowledge
Good telephone manner
Good work ethic
Exceptional time keeping
Happy to go above and beyond when required.
Customer service experience
Experience with Amazon import clients would be advantageous
Liaison with internal accounts department to ensure payments and client accounts are up to date prior to release or delivery of goods.

Internal systems used
FCL (Forward Computers Freight System)
Destin8 system
Google docs

Salary negotiable dependent on experience

We provide a nice newly purchased and renovated office environment, with a staff break out area which incorporates a modern kitchen, self-serve coffee machines along with use of TV, Pool table, ping pong, arcade machine and a fully equipped onsite gym.

Upon completion of 3 months’ probation you will be enrolled onto a contributory pension & NHS Top up health scheme.
Holiday Allowance 20 days per year, upon completion of first full year of employment an extra day’s holiday per year is awarded (capped at 25 days) excluding bank holidays.

FCL Sea/Air/Land Import Operator

Location: Manchester / Office Hours: Monday to Friday – 08.30 to 17.30 – 1 Hour for lunch

Job Summary. 

We are looking for an experienced FCL import operator to work within our FCL department.

  • Looking after Westbound FCL containers ex China to the UK.
  • Liaising with Westbound China offices for local China arrangements
  • Liaising with all local Uk suppliers:
  • Liaising with Customs Dept to arrange customs clearances
  • Liaising with our own and other 3rd party ERTS and general warehouses
  • Liaising with local transport companies to organise final end deliveries
  • Import customs entry experience
  • Bil of Lading Experience
  • Good telephone manner & Customer Service Skills
  • Experience with Amazon import clients would be advantageous
  • Liaising with internal accounts depts ensuring payments and client accounts are up to date prior to releasing
  • Operational experience is essential, whilst it doesn’t have to be extensive you should have working knowledge of an FCL Forwarding department

Technical skills:

  • Experience of Ocean FCL Forwarding
  • Understanding of landside logistics
  • Knowledge of the Global and UK Freight market
  • Appreciation of International Supply Chains
  • Microsoft Office
  • Knowledge of freight forwarding software systems, for example FCL/Multifreight/Cargowise etc

Soft skills:

  • Ability to deal with multiple stakeholders (internal and external)
  • Good Communicator
  • Proactive and Innovative
  • Become an awesome member of our crew

Learning description of the role:

  • Build relationships/networks within Westbound Logistics
  • Extend external industry network
  • Solution finding and problem solving

Internal systems used:

  • FCL (Forward Computers Freight System)
  • Microsoft Office
  • Destin8 system
  • Google docs