Fulfilment Team

We are pleased to introduce ourselves as the Fulfilment team that will handle any warehousing and storage requirements for you once your goods have been checked into our CAN fulfilment warehouse.

Please use the following email address: canada3pl@westboundglobal.com; this ensures that all members of our team are in copy and any requests will be handled promptly for you.

IMPORTANT NOTES when completing SKU sheet:

Please could you complete and return the attached SKU sheet as per the below guidance – this is essential so we can load your goods accurately into our warehouse management system.

** Please note that dims and weights should be in CMS & KGS and any variation to this may result in inaccurate processing/charges **

Product Information:

Once all SKU details have been input into the system, we can ensure that goods are correctly checked into stock when your shipment arrives. We will confirm once the goods have arrived and been checked in to the warehouse and let you know that any orders can then be processed. Please note that costs incurred due to delays to container unpacking or container demurrage being incurred because of late receipt of SKU info/confirmation of shipment details from you will be passed on to your account.

Please ensure that your suppliers create and mark cartons with QR codes & SKUs before shipping. These QR codes will need to match the information input into our SKU sheet and uploaded to our system to assist with checking goods in and processing orders without any delays or errors. This also ensures that items can be picked without any issues in the event of any problems.

Marks must consist of the following information:

  • QR Code (UPC Number)
  • SKU Name
  • SKU Description
  • Number Of Units Per Carton

When placing orders with your supplier, please insist that all cartons are single SKU cartons only. This means that each carton should contain only one type of product SKU and not multiple SKUs. This request is essential for efficient inventory management and order processing in our warehouse. Thank you for your cooperation.

QR codes & SKUs

Please ensure that cartons are clearly marked with UPC & SKUs prior to shipping, these SKUs will need to match the information completed on the SKU sheet and uploaded to our warehousing system to assist with checking goods in and processing orders without any delays or errors. Should cartons not be clearly marked with SKUs this will need to be arranged upon receipt of goods at the warehouse and labour fees will be charged for this.

Any orders, pick info, delivery requests or re-working instructions can be sent to the canada3pl@westboundglobal.com email address to be actioned. With regards to arranging goods to be sent into Amazon. please arrange the shipping plan in your Amazon seller account and send over the carton labels (and pallet labels if required).

If goods are to be sent SPD (as loose cartons) then UPS labels & collection can be arranged by you in your Amazon account and sent over to us. We will then arrange for the goods to be picked and labelled ready to be collected. If goods are to be sent LTL (palletised) we will pick and label cartons and then confirm the pallet count for you, so that you can then issue pallet labels. You then have the option to arrange collection with Amazon Partner Carrier in your seller account or ask us to arrange delivery into Amazon on your behalf.

Please note that you will receive a monthly invoice at the end of each month covering storage for the month and charges for any picks or deliveries that have been arranged for you within that month. Our bank details can be found on our invoice under the Westbound details and will be required to be paid as per your agreed account terms.

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