What you’ll be doing

• Supporting the road freight team with day-to-day operations
• Assisting with UK and European shipments from booking through to delivery
• Liaising with hauliers, warehouses, and transport partners
• Communicating with overseas offices and suppliers
• Helping coordinate customs clearances with brokers
• Tracking shipments and resolving any issues along the way
• Supporting sea freight and cross-trade shipments as you develop

What we’re looking for

• Some experience in logistics or a strong interest in the industry
• Confident communication and a good phone manner
• Organised, proactive, and willing to learn
• Good attention to detail
• Comfortable using systems such as Outlook, Excel and Google Docs

Any exposure to customs, Bills of Lading, or freight systems is a bonus, but not essential.

Key Responsibilities

Arrange full loads, part loads and groupage shipments

Liaise with drivers, hauliers, carriers, and warehouses

Monitor shipments, track deliveries, and resolve delays proactivity.

Handle customer inquiries and provide shipment updates from start to finish

Maintain accurate transport and billing records

Skills Needed

Strong knowledge of road freight operations

Familiarity with customs procedures

Ability to manage multiple shipments under tight deadlines

Strong problem solving and communication skills

Negotiation skills and commercial awareness

Excellent customer service is imperative

Strong interpersonal and relationship building skills.

Customer first mindset with a proactive approach to retention.

Analytical skills to identify trends and booking patterns.

Confident communicator with excellent written and verbal skills.

Professional, empathetic, and able to handle sensitive issues effectively.

Organised, with strong follow-up and record-keeping abilities.

Internal Systems Used

FCL Road Freight System

Microsoft Office (Outlook, Word, Excel).

Google Docs.

This role sits within our Accounts Department and would suit someone with previous experience working in a finance or accounts environment. Previous experience handling receivables and/or payables would be an advantage.

The role will initially focus on credit control, managing and chasing outstanding balances from assigned customers. However, within our accounts team we encourage staff to develop a broad understanding of the department, so responsibilities will also expand into other areas of accounts over time.

You will be working closely with our operations and sales teams as well as other Westbound offices to ensure smooth financial processes across the business.

Key Responsibilities

• Managing and chasing assigned client debts
• Allocating incoming payments to customer accounts
• Processing credit card payments
• Producing daily financial and debtor reports
• Bank reconciliations
• Debt collection via phone and email
• Liaising with our invoice factoring / discounting provider Bibby Finance
• Supporting the accounts payable function when required
• Communicating with operations teams, sales staff and other Westbound offices
• Occasional interaction with our external accountant
• Supporting the wider accounts team with general administrative and financial duties

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Experience & Skills

We are ideally looking for someone who:

• Has previous experience working within an accounts or finance department
• Has experience with receivables, credit control, or payables
• Is confident communicating with customers and colleagues
• Has good telephone communication skills and is comfortable speaking with clients directly
• Is organised and able to manage multiple tasks within a busy environment

Experience with the following systems would be beneficial but not essential:

• Sage 50
• FCL (Forward Computers Freight System)
• Microsoft Outlook, Word and Excel
• Google Docs

Experience within the logistics or freight forwarding industry would be an advantage but is not essential.