No vacancies at this time. However we are always looking for the best talent within the industry.


LCL Import Seafreight Supervisor

Working Hours : Monday to Friday – 08.30 to 17.30 – 1 Hour for lunchLocation: Basildon HQ Office.

Job Summary. 

Westbound Logistics Services are an award-winning leader in the freight and logistics industry, with offices in the UK, China and Europe. Our LCL department was an integral part of our formation in 2009 and continues to be an instrumental division of our business, we are looking for a motivated and experienced candidate to further develop our services alongside the team at our offices in Basildon.

As Supervisor of the LCL team you will be able to provide efficient planning, direction and coordination of the activities of the Westbound Logistics Services LCL team engaged in the movement of ocean freight for our customers.

The primary objective is to further increase the level of customer service, improve operational efficiency and increase opportunities for growth of the department.

Principal Responsibilities

Key point of contact for Westbound Logistics Services LCL customers.

Ensure all requirements are met to ensure accounts are handled appropriately according to SOP’s and customer requirements.

Responsible for forecasting resource requirements and managing the LCL teams performance.

Responsible for developing future talent to ensure future capacity requirements are met

Reviews account activity regularly to ensure proactive management of customer requirements/issues

Liaison with Westbound’s overseas offices, UK supplier network and warehouses

Liaison with senior management regarding the status of accounts via monthly operational and profit reporting.


Knowledge and Skills

Must possess good leadership, business planning and analytical skills together with strong interpersonal and communication skills.

Must work effectively at all levels of the organisation to collaborate with other managers, supervisors and employees.

Able to relate to a wide variety of interpersonal styles.

Must have the ability to consider long term implications when making decisions.

Must apply logic and critical thinking to decision making process.

Must be well organised.

Must keep current to trends and knowledge in logistics field so that effective decisions can be made.

Must understand the key components of the logistics business and relevant import procedures relating to sea freight.

Consistently ensures that customer requirements are considered.

Must display strong professional ability and experience when problem solving and decision making.

Must be a team player and must be able to multi task.

Passionate and skilled at engaging others.

Role Related Skills

Bill of Lading Knowledge
Customs Clearance Knowledge
Good telephone manner
Good work ethic
Exceptional time keeping
Happy to go above and beyond when required.
Customer service experience
Experience with Amazon import clients would be advantageous
Liaison with internal accounts department to ensure payments and client accounts are up to date prior to release or delivery of goods.

Internal systems used
FCL (Forward Computers Freight System)
Destin8 system
Google docs

Salary negotiable dependent on experience

We provide a nice newly purchased and renovated office environment, with a staff break out area which incorporates a modern kitchen, self-serve coffee machines along with use of TV, Pool table, ping pong, arcade machine and a fully equipped onsite gym.

Upon completion of 3 months’ probation you will be enrolled onto a contributory pension & NHS Top up health scheme.
Upon completion of first full year of employment an extra day’s holiday per year is awarded (capped at 25 days) excluding bank holidays.

FCL Sea/Air/Land Import Operator

Location: Manchester / Office Hours: Monday to Friday – 08.30 to 17.30 – 1 Hour for lunch

Job Summary. 

We are looking for an experienced FCL import operator to work within our FCL department.

  • Looking after Westbound FCL containers ex China to the UK.
  • Liaising with Westbound China offices for local China arrangements
  • Liaising with all local Uk suppliers:
  • Liaising with Customs Dept to arrange customs clearances
  • Liaising with our own and other 3rd party ERTS and general warehouses
  • Liaising with local transport companies to organise final end deliveries
  • Import customs entry experience
  • Bil of Lading Experience
  • Good telephone manner & Customer Service Skills
  • Experience with Amazon import clients would be advantageous
  • Liaising with internal accounts depts ensuring payments and client accounts are up to date prior to releasing
  • Operational experience is essential, whilst it doesn’t have to be extensive you should have working knowledge of an FCL Forwarding department

Technical skills:

  • Experience of Ocean FCL Forwarding
  • Understanding of landside logistics
  • Knowledge of the Global and UK Freight market
  • Appreciation of International Supply Chains
  • Microsoft Office
  • Knowledge of freight forwarding software systems, for example FCL/Multifreight/Cargowise etc

Soft skills:

  • Ability to deal with multiple stakeholders (internal and external)
  • Good Communicator
  • Proactive and Innovative
  • Become an awesome member of our crew

Learning description of the role:

  • Build relationships/networks within Westbound Logistics
  • Extend external industry network
  • Solution finding and problem solving

Internal systems used:

  • FCL (Forward Computers Freight System)
  • Microsoft Office
  • Destin8 system
  • Google docs