Principal Responsibilities

Key point of contact for Westbound Logistics Services LCL customers.

Ensure all requirements are met to ensure accounts are handled appropriately according to SOP’s and customer requirements.

Responsible for forecasting resource requirements and managing the LCL teams performance.

Responsible for developing future talent to ensure future capacity requirements are met

Reviews account activity regularly to ensure proactive management of customer requirements/issues

Liaison with Westbound’s overseas offices, UK supplier network and warehouses

Liaison with senior management regarding the status of accounts via monthly operational and profit reporting.

 

Knowledge and Skills

Must possess good leadership, business planning and analytical skills together with strong interpersonal and communication skills.

Must work effectively at all levels of the organisation to collaborate with other managers, supervisors and employees.

Able to relate to a wide variety of interpersonal styles.

Must have the ability to consider long term implications when making decisions.

Must apply logic and critical thinking to decision making process.

Must be well organised.

Must keep current to trends and knowledge in logistics field so that effective decisions can be made.

Must understand the key components of the logistics business and relevant import procedures relating to sea freight.

Consistently ensures that customer requirements are considered.

Must display strong professional ability and experience when problem solving and decision making.

Must be a team player and must be able to multi task.

Passionate and skilled at engaging others.